For nearly 50 years, Surf or Sound Realty has been balancing realty and rental services on Hatteras Island.
Since opening in 1978, the company has built decades of experience in premier property management and grown its program to over 600 homes, welcoming thousands of guests each year. They offer the largest selection of premier properties on Hatteras Island, from waterfront homes with luxury amenities like private pools, hot tubs and elevators to expansive houses with entertainment features and plenty of bedrooms.
“We are the market leader,” says Vice President of Operations Morgan Veyna.
Veyna notes that Surf or Sound takes pride in its reservation metrics. For the 20th year in a row, the company has led Hatteras Island in rental occupancy – a result of customer satisfaction and value.
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“We want every guest to feel confident that their experience matches the investment they’ve made and that the value of coming to Hatteras Island is undeniable,” he says. “It’s a responsibility we take seriously, and one we’re committed to delivering on.”
The numbers back it up: Surf or Sound has 44 times more five-star Google reviews than its competitors, underscoring its commitment to client engagement and excellence.
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A Growing Company
For Surf or Sound, manageable growth starts with keeping people at the heart of the business.
“With our expanded operations team, we are able to provide individualized attention to every homeowner and guest, ensuring their needs are anticipated and addressed with efficiency and immediacy,” Veyna says.
As the team expands, so does its ability to communicate with and serve clients.
“That level of engagement directly translates into stronger owner and guest satisfaction and repeat business,” Veyna says. “Guests choose to return because they trust that their rental home will consistently be ready ahead of schedule and maintained to the highest standard.”
One key tool that measures client satisfaction is their survey system, which reflects 91% five-star reviews from guests and 99% from homeowners – “another big feather in our cap,” Veyna says.
That same attentiveness extends to investing in their team.
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A People-First Approach
“It’s important to make the right hires for the right positions so we can continue to build the team and scale the operation,” Director of Operations Istvan Kajari says. “We focus our hiring on highly qualified and dedicated people to service our owners and our guests.”
To support this growth, Surf or Sound recently opened another operations center next to its main offices in Avon.
“In addition to our operations facilities that support Salvo, Rodanthe and Waves, we recognized the need for a dedicated hub to support Hatteras, Frisco, Buxton and Avon,” Veyna explains. “We have broken ground on a new facility behind our Avon office that will serve as a strategic operations center, enhancing our ability to deliver superior support to all homeowners across the island.”
And their homeowners are Surf or Sound’s raison d'être.
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“Our priority is to deliver complete homeowner satisfaction across every dimension of service – from the strength of our dedicated operations teams and strategic marketing initiatives to the proactive efforts of our reservation sales team and the meticulous care we provide for each property,” Veyna says. “We want every homeowner to feel assured that partnering with Surf or Sound was the premier decision for their investment.”
The operations teams serve as a single point of contact to ensure seamless property management, aligning the needs of guests and owners.
“They're the base of the business and coordinate everything for our owners,” says Director of Marketing Erin Morgan. “Our operations team ensures homeowners feel fully supported while also creating exceptional experiences for guests. They’re the vital link that keeps everything running seamlessly.”
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A Community-Based Business
As one of the last locally owned and operated property management companies on Hatteras Island, Surf or Sound takes pride in its role in the community.
“That local connection is invaluable for our homeowners,” Veyna says. “When an issue arises, they want assurance that they’re not speaking with a distant call center, but with professionals who live and raise their families here and who deeply understand this market. That shared perspective allows us to connect authentically with homeowners and respond with the insight of people who both live here year-round and serve those who choose to vacation here.”
Surf or Sound’s commitment to community goes beyond business, it means giving back. The company proudly sponsors local running events, fishing tournaments and kiteboarding competitions, while also supporting high school athletics, Meals on Wheels, the Youth Foundation and many other organizations that make a meaningful impact on Hatteras Island.
“Because we all live and work here, we're all incredibly invested in the community,” Morgan says. “Supporting local events and organizations isn’t just sponsorship – it’s a reflection of our pride in Hatteras Island and our commitment to helping it thrive.”
Keeping operations local is vital to Surf or Sound’s core values.
“We’re dedicated to Hatteras Island and that focus is intentional,” Veyna says. “By serving this market exclusively, we can give both our homeowners and guests the specialized attention and expertise they deserve.”
So if you’re looking for a dedicated, local property management company to care for your home or vacation rental on Hatteras Island, Surf or Sound Realty is ready to welcome you.
SurforSound.com
Hatteras Office
(252) 996-0499
58079 NC Highway 12
Avon Office
(252) 995-5801
40974 NC Highway 12
Salvo Office
(252) 987-1444
26204 Rampart St.
About the Author Leah Wingenroth
Leah was born and raised on the Outer Banks and is an alumnus of Appalachian State University and King's College. She currently resides in England, writing and managing content in the lifestyle, education, travel and literary publishing sectors.
